General rules and regulations for car rental

General rules and regulations for car rental

This document (“Rules”) sets out the general terms and conditions governing the car rental agreement between you (“Customer”) and AloAutos (“Company”). By completing the booking and payment process, the Customer fully and unconditionally accepts these Rules.

1. Requirements and required documents:

• The customer must present an original valid driver's license (and international license if applicable), a valid passport, and an original credit card in their name at the time of vehicle pick-up.
• The minimum age for renting is 21 years old. Additional fees may apply for drivers under 25 years old.
• The company has the right to refuse to deliver the vehicle in case of violation of the conditions or failure to provide documents.

2. Rental, delivery and return period:

• The rental period begins at the time specified in the contract and ends at the time of return.
• Delay in returning the vehicle without prior arrangement, subject to Late fee It will be at the amount specified in the company's price list.
• The customer is obliged to return the vehicle with the same initial fuel level (“full tank”) and in a clean and technically sound condition. Otherwise, the costs of fuel, washing or minor repairs will be deducted from the customer’s warranty.

3. Car use and restrictions:

• Use the car only within the limits The borders of Turkey Allowed. Leaving the country is prohibited.
• Driving by someone other than those registered and authorized in the contract, in general Forbidden If this occurs, all insurance coverage will be void and the customer will be fully responsible for all damages.
• It is prohibited to use the vehicle for illegal activities, racing, driving lessons, or towing heavy loads and equipment.

4. Insurance and liability:

• Vehicles covered Compulsory third party insurance و Body insurance (CDW) with deductible (deposit) They are.
• In the event of any accident, mishap or theft, the customer is obliged to Immediately Report to the police (155) and Within 2 hours at most Notify the company via info@aloautos.com or support phone.
• Responsible customer Payment of the franchise amount (deposit) The coverage specified in the contract is against any body damage or theft, unless the "full insurance without deductible" option has been purchased.
• Damage to tires, windows, mirrors, car floor, and theft of items inside the car are usually not covered by body insurance and are the full financial responsibility of the customer.

5. Fees and Payment:

• The customer is responsible for paying all rental fees, electronic highway tolls (HGS), traffic fines and any other additional charges that may accrue during the rental period.
• The company has the right to use the customer's credit card to verify identity and block the guarantee amount.

6. Information and communication:

• The email address provided by the customer at the time of booking is the official address for sending all notices, invoices and legal notices.
• For any questions or urgent information, you can email info@aloautos.com Call.

Last updated date: 2025/11/11